About RockzAutoparts LLC
Your Online Source for Affordable, Reliable Auto Parts
RockzAutoparts LLC has grown into one of the leading online marketplaces for automotive parts, accessories, and supplies in the United States. With a comprehensive catalog that spans both domestic and import vehicle models, we’re proud to provide customers with access to high-quality parts at competitive prices, backed by industry-leading service and support.
Our corporate office is located in Niles IL 60185, USA. Please note that we do not offer walk-in service or accept returns at this location.
What We Offer
At RockzAutoparts LLC, we’re more than just a parts warehouse. We’re a team of professionals dedicated to making your online auto parts shopping fast, affordable, and hassle-free.
We offer:
A vast selection of replacement and performance parts for cars, trucks, and SUVs
Competitive pricing across our entire catalog
Fast processing and nationwide shipping from trusted warehouses
Our Customer Service Promise
We pride ourselves on offering some of the best customer service in the industry. Whether you’re tracking an order, dealing with a missing part, or need help with a return, we’re here to support you every step of the way.
📞 To place an order: Call our toll-free line at +1 (659) 242-4732
🕒 Hours:
Monday – Friday: 9:00 AM – 6:00 PM (CST)
Saturday: 10:00 AM – 4:00 PM (CST)
Sunday: Closed
📬 For support or issues: Please use our customer service contact form on our website.
Shipping & Delivery
We ship to the continental U.S. only, with some exceptions for air freight shipments to Alaska and Hawaii. We do not ship to PO Boxes, Canada, Guam, Puerto Rico, international addresses, hotels, or freight forwarding companies.
Most orders ship within 1–2 business days
Ground delivery takes an estimated 3–7 business days
Truck freight deliveries take 7–12 business days
Overnight and 2-day shipping options are available but not guaranteed
📦 Tracking information is typically emailed within 2–3 business days.
Returns & Refunds
We offer a 30-day return window for eligible items in new, unused, and resalable condition. Returns must include an RMA (Return Authorization) number and be sent to the correct warehouse address provided.
Important Return Guidelines:
Electrical parts are non-returnable if opened, unsealed, or installed
Missing parts or hardware? Entire item or kit must be returned
All returns must include a valid return tracking number
Refunds are typically processed within 14 business days of warehouse receipt
🚫 We do not accept cancellations or order changes due to rapid order processing.
Warranties & Defective Parts
Most parts come with a 1-year limited warranty, excluding electrical components and wear-and-tear items. Warranty decisions are subject to manufacturer review and may require documentation or proof of professional installation.
Please note:
We do not send free replacements — all parts must be returned and reordered
We do not cover labor, rental, or additional damages caused by defective or incorrect parts
Common FAQs
❓ Didn’t receive your package but tracking says delivered?
Please check your surroundings and with neighbors, then contact the carrier. Lost claims can take up to 30 days.
❓ Missing a tracking number?
Allow 2–3 business days for your order to process. You’ll receive tracking via email once available.
❓ Damaged delivery?
Refuse the package with the driver if possible. If accepted, you must notify us within 24 hours to report the issue.
Important Policies & Notices
📦 We do not offer exchanges — all incorrect or unwanted items must be returned and reordered
⚠️ Prop 65 Warning (California residents): Some products may contain chemicals known to cause cancer or reproductive harm. Learn more at www.P65Warnings.ca.gov
🛠 We are not liable for damages due to installation errors, misuse, or other indirect consequences
Legal & Copyright Notice
All website content—including images, HTML, trademarks, and product information—is the property of RockzAutoparts, LLC and may not be copied, reproduced, or used without express written permission. We reserve the right to correct errors in pricing, imagery, or product descriptions.
